Support
Reach a human.
Format Partners is a small studio. Email is the fastest path to a response — typically same-day on weekdays.
hello@format.partnersFrequently asked
Before you email.
When does Rotation launch?+
Public launch is rolling out via TestFlight first. If you'd like an invite, email hello@format.partners with your iCloud address.
How do I delete my account?+
In the app: Settings → Delete account. Server-side cleanup typically completes within a minute.
How is my Last.fm data used?+
We pull your scrobbles to power the auto-fill and Listening surfaces. Your Last.fm username is stored privately under users/{uid}/private/scrobble — never readable by other users.
Why isn't Spotify scrobbling supported?+
Spotify ended their independent-developer extended-quota in May 2025 (250K MAU + organization gate). Last.fm is the only viable scrobble pipe for indie apps right now. We re-evaluate when policy changes.
Can I share a rotation to Instagram?+
Tap the share button on any rotation, rating, set, or wavelength. The unified Save Image / Share sheet renders a 1080-wide premium card you can post anywhere or save to your Photos library.
Is my data sold?+
No. We do not sell or share your data with advertisers. See the Privacy page for the full breakdown.
I found a bug.+
Email hello@format.partners with the device + iOS version + a screenshot if you can. Bugs get triaged faster than feature requests.
Press / partnerships?+
hello@format.partners with subject 'Press' or 'Partnerships'.